Privacy Policy
PRIVACY AND DATA PROTECTION POLICY
This legal text gives details of how we collect and process your personal data through the use of our website www.iurban.es, including any information you may provide to us through the site when you provide your data through the forms provided for this purpose.
By providing us with the data, we inform you that our services are not possible for those persons that the regulations prevent them from giving consent, so when you send us the forms you guarantee that you have sufficient capacity to give consent.
Here we inform you about the data protection policy of: iUrban Digital Tourism, S.L.
1. Data Controller
Contact details of the person in charge: IURBAN DIGITAL TOURISM, S.L, with:
VAT NUMBER: B93470094
Address at: Calle Steve Jobs 2, Office 8 29590 Malaga and telephone: 951 53 53 59.
Email: info@iurban.es
Malaga Mercantile Registry Volume 5501, Book 4408, Folio 77, Section 8, Page MA133350, Inscription 1ª (31.03.16)
IURBAN DIGITAL TOURISM, S.L, is responsible for your data (hereinafter we, us or our).
2. What data do we collect?
The General Data Protection Regulation (GDPR) defines personal data as any information relating to an identified or identifiable natural person; that is, any information capable of identifying a person. This does not include anonymous or aggregated data. Personal data that may be collected directly from the data subject will be processed confidentially and incorporated into the corresponding processing activities, which are the responsibility of Iurban Digital Tourism, S.L.
On our website we may process certain types of personal data, which may include:
Contact details: email and telephone.
We do not collect any data relating to special categories of personal data (those revealing your ethnic or racial origin, political opinions, religious or philosophical beliefs, trade union membership and information about your health, genetic or biometric data).
In the event that you are required to collect personal data by law or under the terms of contract between us and you refuse to provide it to us, we may not be able to perform the contract or provide the service and you must notify us in advance.
3. How do we collect your personal data?
The means we use to collect personal data are:
Through the form on our website, through our contact email, by phone or mail, when:
Request information about our products or services
Contract the provision of our services or products
To ensure the quality of our portal, we reserve the right to reject any registration request or to suspend or cancel a previously accepted registration if we believe it does not meet these requirements or any other applicable law or regulation. If this occurs, we will attempt to explain the reasons for our decision, but we cannot guarantee that we will do so in every case.
Through technology or automated interactions: On our site, we may automatically collect technical data about your device, browsing actions, and usage patterns. This data is collected through cookies or similar technologies. For more information, please see our cookie policy.
Through third parties:
Google: analytical data or search data. Outside the European Union.
4. Purpose and legitimacy for the use of your data
The most common uses of your personal data are:
. For the formalization of a contract between IURBAN DIGITAL TOURISM, S.L. and you.
. When you consent to the processing of your data.
. When we need them to comply with a legal or regulatory obligation.
. When necessary for our legitimate interest or that of a third party.
The User may revoke the consent given at any time by sending an email to info@iurban.es or by consulting the section on the exercise of rights below.
Below is a table outlining how we will use your personal data and the legal basis for doing so, as well as the types of personal data we will process. We may process some personal data for additional legal reasons, so if you require further details, please email us at info@iurban.es
| Form | Purpose | Type of data | Legitimacy for processing |
|---|---|---|---|
| Contact | The purpose is to manage contacts and information requests received via the website. | – Name – Email – Telephone | Data subject's consent (Art. 6.1.a GDPR) Pre-contractual measures (Art. 6.1.b GDPR) Processing is necessary for the purposes of the legitimate interests pursued by the controller (Art. 6.1f GDPR)|
| The purpose is to manage contacts who wish to receive our newsletter. | –GDPR | ) Pre-contractual measures (Art. 6.1.b GDPR) Processing is necessary for the purposes of the legitimate interests pursued by the controller (Art. 6.1.f GDPR)
Commercial communications: you will only receive communications if
- You requested information from us or contracted a product or service from us.
- If you provided us with your data, accepting the box provided in our form.
- Provided that you have not expressed your desire to stop receiving such communications.
We obtain your express consent before sending you any communication, and you may request at any time that we stop sending you communications by email to info@iurban.es.
When you opt out of receiving communications from us, your personal data will continue to be stored as a result of your contracting with us in order to comply with legal requirements.
Purpose: we will only use your data for the purposes for which we collect it, unless we reasonably consider that we should use it for another reason, notifying you in advance so that you are informed of the lawful reason for processing and provided that the purpose is compatible with the original purpose.
5. How long will we keep your data?
They will be kept for the time necessary to fulfill the purpose for which they were collected and to determine the possible responsibilities that may arise from that purpose and the processing of the data. The provisions of the different regulations regarding the retention period shall apply, as far as applicable to this treatment.
Subscriber data by e-mail or form: From the time the user subscribes until the user unsubscribes.
6. Exercise of Data Protection Rights:
IURBAN DIGITAL TOURISM, S.L IURBAN DIGITAL TOURISM, S.L. does not authorize individuals under 14 years of age to provide their personal data through the means enabled on this website (completion of web forms for service requests, contact forms, or by sending emails). Therefore, individuals who provide personal data using these means formally declare that they are over 14 years of age, and IURBAN DIGITAL TOURISM, S.L. is exempt from any liability for non-compliance with this requirement.
7. Communication of data: provision of services
How to exercise these rights? Users may send a communication to the registered office of IURBAN DIGITAL TOURISM, S.L or email address info@iurban.es, including in both cases a photocopy of your ID card or other similar identification document, to request the exercise of the following rights:
- Access to your personal data: you can ask IURBAN DIGITAL TOURISM, S.L. if it is using your personal data.
- To request its rectificationif they are not correct, or to exercise the right to be right to be forgotten with respect to the same.
- To request the limitation of the treatmentIn this case, they will only be kept by IURBAN DIGITAL TOURISM, S.L. for the exercise or defense of claims .
- A oppose to its treatment: IURBAN DIGITAL TOURISM, S.L. will stop treating the data in the way you indicate, unless for legitimate reasons or for the exercise or defense of possible claims, these should continue to be treated.
- To the portability of the data: in case you want your data to be processed by another firm, IURBAN DIGITAL TOURISM, S.L. will facilitate the portability of your data to the new data controller.
You may use the forms made available to you by the Spanish Data Protection Agency to exercise your above rights: Here
Claim before the AEPD: if you consider that there is a problem with the way in which IURBAN DIGITAL TOURISM, S.L. is treating your data, you can address your claims to the corresponding control authority, being in Spain, the competent for it: Spanish Data Protection Agency.
We will ask you for specific information to help us confirm your identity and ensure your right to access your personal data (or exercise any of the other rights mentioned above). This is a security measure to ensure that personal data is not disclosed to anyone who is not entitled to receive it.
All requests will be dealt with within the legal deadline of one month. However, it may take longer than one month if your request is particularly complex. In this case, we will notify you and keep you updated.
It is possible that, in the performance of our work, we may need the assistance of third parties, who will only process the data to provide the contracted service, and with whom we have the corresponding measures to guarantee your rights:
- Service providers that provide information technology and systems administration services.
- Professional advisors including lawyers, auditors and underwriters providing banking, legal, insurance, accounting and legal consulting services
All processors to whom we transfer your data will respect the security of your personal data and will process it in accordance with the GDPR.
We only allow such persons in charge to process your data for specific purposes and in accordance with our instructions. However, you can ask us, in compliance with transparency, a list of who are these companies that provide services to us, you can do so by email: info@iurban.es
8. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Furthermore, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know such data. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
We have implemented procedures to deal with any suspected breach of your personal data and will notify you and the Supervisory Authority in the event of a security breach, as regulated by the GDPR in Articles 33 and 34.
IURBAN DIGITAL TOURISM, S.L. has been a beneficiary of the European Regional Development Fund, whose objective is to improve the competitiveness of SMEs, and thanks to which it has launched an International Digital Marketing Plan with the aim of improving its online positioning in foreign markets during 2023. For this, it has had the support of the XPANDE DIGITAL Program of the Malaga Chamber of Commerce.
European Regional Development Fund.
A way of making Europe.
Code of Ethics of IURBAN DIGITAL TOURISM, S.L.
1. Introduction
This Code of Ethics of IURBAN DIGITAL TOURISM, S.L., establishes the principles and rules that should guide the behavior of all employees and collaborators of the company. Our commitment to ethics and responsibility is the basis on which we build our relationships and develop our activities.
Core Values
1. Integrity: We act with honesty and transparency in all our actions and decisions.
2. Respect: We foster an environment of mutual respect, diversity, and inclusion.
3. Equality: Principles of non-discrimination and equal opportunities, respect for dignity, integrity, and privacy.
4. Responsibility: We take responsibility for our actions and their consequences.
5. Innovation: We promote innovation and continuous improvement in all our activities.
6. Sustainability: We are committed to conducting our activities sustainably, respecting the environment and the communities where we operate.
3. Standards of Conduct
3.1. Compliance with the Law
3.2. Conflicts of Interest
Employees should avoid situations where their personal interests may conflict with those of the company. Any potential conflict of interest must be reported immediately to the appropriate supervisor.3.3. Privacy, Data Protection and Confidentiality Policy
We will protect the company’s confidential and proprietary information. We will not share confidential information with third parties without proper authorization. All our employees sign a confidentiality and non-compete agreement. Consult https://iurban.es/politica-de-privacidad/ We implement measures and policies to protect the company’s systems and data against cyber threats and comply with cybersecurity and AI regulations.3.4. Use of Company Resources
We are committed to provide employees with the necessary and adequate resources and means for the development of their activity. Company resources must be used responsibly and only for work purposes. We avoid misuse of company resources, including technological and financial resources.3.5. Internships
We do not tolerate any form of discrimination, harassment or violence in the workplace. We promote a safe, healthy and respectful work environment. We defend and promote behaviors consistent with the fulfillment of human and labor rights and we are committed to the application of regulations and good practices in terms of employment conditions, health and safety in the workplace. All employees are responsible for knowing and strictly complying with occupational health and safety standards, and for ensuring their own safety and that of the people affected by their activities. The use of substances that could affect the proper performance of professional duties is prohibited. In the belief that the existence of communication channels allows for greater cooperation, we respect the rights of unionization, association, strike and collective bargaining, and will not allow any type of coercive measure to prevent the exercise of these rights. Our selection criteria take into account the academic, personal and professional merits of the candidates and our needs. We evaluate people based on their individual and collective professional performance. We defend equal treatment between men and women in terms of access to employment, training, promotion of professionals and working conditions. We plan training for our people, promoting equal opportunities and career development that will contribute to the achievement of business objectives. For this reason, our commitment has been reinforced during 2024 in this sense, through the implementation, mandatory for all our employees, of the course on “VIOLENCE IN THE WORKPLACE AND GENDER EQUALITY”.3.6. Relationship with Customers and Suppliers
We treat our customers and suppliers with fairness and respect and within the framework of free and fair trade. We fulfill our commitments and maintain clear and transparent communication. The principle that will at all times guide our relations with the Public Administrations will be that of strict compliance with the applicable legal system, especially taking into account what is stipulated in the section on gifts and presents.3.7. Environmental Protection
We adopt sustainable and environmentally responsible practices, avoiding as much as possible any type of pollution, minimizing waste generation and rationalizing the use of natural and energy resources. Paperless company commitment. We seek to minimize our environmental impact and promote sustainability in all our operations. Reviewing the company’s energy efficiency and combating climate change4. Complaints Channel
We provide a confidential channel for employees to report any violation of this code or any suspicious behavior. The reports will be thoroughly investigated and appropriate action will be taken.5. Review and Update
This Code of Ethics will be reviewed and updated periodically to ensure its relevance and effectiveness. We invite all employees to familiarize themselves with these principles and to integrate them into their daily work.6. Acceptance and communication of the Code of Ethics
All employees and collaborators of IURBAN DIGITAL TOURISM, S.L. must understand and comply with this Code of Ethics as a condition of their employment or collaboration with the company and, if necessary, remind other colleagues, subordinates or superiors of the rules and policies.
iUrban has been a beneficiary of European Funds, whose objective is to strengthen the sustainable growth and competitiveness of SMEs, and thanks to which it has launched an Action Plan with the aim of improving its competitiveness through digital transformation, online promotion and e-commerce in international markets during the year 2025. To this end, it has had the support of the Xpande Digital Program of the Malaga Chamber of Commerce. #EuropaSeSiente”.