Visitor registration and satisfaction surveys
Registration of the tourist while informing him at the same time in an agile and visual way, obtaining his data in order to obtain a satisfaction survey.
How much time do technicians waste in making reports based on records and surveys?
The main management problem for a technician is that they do not have enough visitor data.
This results in scattered data and an incomplete view of the tourist.
We centralize the registration, either from the web, social networks, or from the different offices and keep in touch thanks to our own CRM.
To know their real opinion once they leave the destination, in order to obtain reports that can be exported on a monthly basis.
Tourism Office Management Features
A) Each office will be able to create its own survey, register and assign content to the different screens, pcs and tablets to inform tourists.
B) Each office can be managed by different roles to edit, create or delete.
Creation of offices and channels for interaction
- A) Quick registration: Age, origin, interests, type of traveler, name and email.
- B) Extended registration: All of the above and the rest of the questions asked in the office at the end.
- C) Simple survey (1 question on the web), extended survey in the office (Q for quality, Sycted, etc).
2 types of records and surveys
Signage when the office closes, content design adapted according to the medium, monitors, tablets, totems, all centralized.
Management and monitoring
To “paint” the tourist’s stay in an immersive way like Netflix does, showing the tourist what they will see, as well as unknown resources and events.
A) Insertion of 360 videos, audio guides, virtual reality, etc.
B) Resource search engine for instant information in your language.
Multi-language information module
To connect to magnetic loops, Braille printers or adapt the contents to the different disabilities of the tourist.
Accessibility module
Easy to edit on the fly, as well as an interactive street map connected to Google maps to guide the tourist.
Travel planner with GPT
With the stock, suppliers, and goods receipts and issues.
ERP Management
To have all the travelers’ data:
A) Automated campaigns in your language: With the traveler’s guide, satisfaction survey.
B) Promotional campaign manager. Send an event or resource in a segmented way according to the tourist’s interests.
CRM
It allows you to see trends and requests, as well as the level of satisfaction in real time.
Dashboard, intelligence panel and monthly reports
Actions in Sustainability Plan
- Tourist office management software, ERP included.
- Management of signage equipment.
- Tourism CRM.
What does Tourist Office Management include?
- Configuration of as many offices as the destination has, as well as the completion of 1 survey and 1 registration for both the web (quick) and the offices (extended).
- Creation of all the audiovisual equipment and assignment of the different contents and visuals, creation of video reels (stand by) according to the type of tourist with the client's contents.
- Adaptation of the reporting module to the device used by the technicians (PC, tablet or rear video wall).
- Creation of routes based on technician specifications.
- Registration of suppliers and ERP components for continuation by technicians
- Creation of CRM campaigns.
- Dashboard configuration based on the channels where the office is located.
- Training and support included in the maintenance.
- Ticketing platform to open any type of incident and resolve doubts.
Frequently Asked Questions: Visitor Registration and Surveys (Cicerone)
1. What is the registration and survey module?
It is a tool that allows to capture data and opinions of visitors from web, screens or tablets, centralizing everything in Cicerone’s CRM.
2. Does it integrate with other channels?
Yes. It can collect information from the municipal website, social networks, digital totems, tablets or screens, generating automatic reports.
3. Does it comply with UNE and accessibility standards?
Yes. Complies with UNE 178503 and accessibility standards, guaranteeing inclusive use in Public Administrations.
4. Who can use it?
It is designed for Public Administrations: city councils, tourism offices, boards of trustees and provincial councils.
5. Is it available throughout Spain?
Yes. It is already used in different destinations in Spain and can be implemented in any municipality or public entity.
6. Is technical personnel necessary to manage it?
No. It is designed so that any municipal or tourism technician can easily launch surveys and review results.
7. How long does it take to start up?
The implementation is fast: in a few days the module can be active and collecting information at the destination.
8. Can it be integrated with other tourism systems?
Yes. Integrates with CRM, tourism web portals and other Cicerone modules to provide a complete view of the destination.
