Intelligent chatbot for destinations and public administration
Manage the tourist information of your municipality with a cognitive assistant based on artificial intelligence, available 24/7.
Can you imagine having an assistant who speaks 95 languages to get to know your visitors better?
Many destinations have problems speaking the visitor's language
This does not help in providing enriched information, so why not send the information in your own language?
It integrates a 24/7 virtual assistant that answers queries and personalizes the visitor experience, all while collecting and analyzing data to improve tourism management.
With omnichannel support and strict data protection compliance, it guarantees efficient and secure service.
Frequently Asked Questions: Municipalities and Associations of Municipalities
What is Cicerone Chatbot?
It is a cognitive assistant that uses AI to provide tourist information, answer visitor queries and personalize each user’s experience.
2. For which organisms is it useful?
For municipalities, tourist offices, councils and tourist destinations that want to digitize visitor service.
3. Does the chatbot work 24/7?
Yes, it is available at any time, providing accurate information without the need for constant human personnel.
Is it accessible to all users?
Yes, the system meets accessibility standards, allowing people with different abilities to interact with it.
5. What are the advantages over a traditional system?
It reduces staff workload, improves visitor satisfaction, provides real-time statistics and facilitates decision making.
6. Is it possible to customize the chatbot according to the destination?
Yes, it adapts to the language, communication style and contents of each tourist destination.
7. Do I need technical knowledge to implement it?
No, the platform is designed to be simple and does not require programming by the client.
ChatBot features with GPT
Cicerone Chat uses ChatGPT GPT natural language processing technology to train chatbots and improve their responsiveness.
Integration with ChatGPT
- Cicerone Chat allows the customer to customize the appearance and behavior of their chatbots, including the ability to edit the basis of the conversation, give it a name and personality, and give it specific instructions.
Customization
Cicerone Chat supports over 95 languages and can respond in the language of the question, even if the document is in a different language.
Multilingual support
It will be possible to limit the number of messages that a user can send from an IP per time.
Limitation of antispam messages
Cicerone Chat provides detailed statistics for customers to analyze the performance of their chatbots and improve their responsiveness, as well as a dashboard to view conversations.
Detailed statistics
It allows its visualization within the client’s domain for mobiles, desktop or tablet type supports, allowing its use with the most common web browsers.
Onmicanality
It is in the range of 0.5 to 3 seconds for several concurrent users, responding with a hit rate of over 96%.
Instant response time
Actions in Sustainability Plan
- Chatbot and virtual assistants.
- Development of WAI-AA accessibility improvement initiatives.
- Trip planner integrated with artificial intelligence.
What does the Chatbot service with GPT include?
- Consulting to analyze the buyer persona and focus the web messages to the target customer and the web "copys" to attract tourists.
- Web Scraping. Uploading of web content from the client's website up to 11 million characters (includes all home pages, domains and subdomains in different languages up to that limit). On average each "url" has between 18,000-25,000 characters).
- Configuration of logos, colors and personalized welcome messages.
- Training of the Chatbot according to the answers programmed by the customer, to give the answers in different languages.
- Generation of script and iframe so that the client can include it in his home page.
- Initial training and consulting. INCLUDES:
- Initial Kick off consulting before starting.
- Platform training and delivery of manuals.
- Follow-up 1st month and at the 6th month a meeting to see the use of the tool, 1 year warranty.
- Annual license to use Chatbot Cicerone Saas iUrban Servers. INCLUDES:
- Includes 40,000 messages per month with GPT responses for 1 year.
- Ticketing service for incident resolution.
- The platform offered must be available for use 24 hours a day, every day of the year, guaranteeing 98% availability.
